Frequently Asked Questions

Have a Question or Concern? See the Solutions Below

Payments

We currently do not offer cash on delivery when you purchase online.

We accept VISA, MasterCard, American Express, Discover, Paypal and more Please note that the available payment methods may change depending on your region or further decisions. We do not accept cash on delivery.

Returns

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Shipping

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Track item here: https://austrige.com/apps/parcelpanel

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Check most frequently asked questions here, if you still need help then please contact us through the chat or austrigesupport@austrige.com.