Austrige's FAQs
Expand your knowledge
Home Office & Workspace Essentials
What are the must-have home office accessories for a productive setup?
For anyone looking to boost their efficiency, some must-haves for a home office include an ergonomic chair, proper lighting, a sturdy desk, and effective organization tools.
We've compiled a full guide on the 10 AMAZING Must-Have Home Office Accessories to help you get started.
What is the best home office setup for productivity?
The best home office setup prioritizes ergonomics, comfort, and minimal distractions.
Consider investing in a comfortable ergonomic office chair, a spacious work desk, and efficient desk accessories. You can find many of these items in our Work From Home Essentials collection.
What are some aesthetic desk ideas to improve my workspace?
Creating an aesthetic desk involves a blend of functionality and style.
Think about minimalist designs, warm lighting from natural light desk lamps, and unique desk accessories like modern organizers or stylish diffusers. Explore our range of aesthetic home office decor to elevate your space.
What are the must haves for remote workers?
Remote workers benefit greatly from dedicated home office essentials such as quality monitors, comfortable office furniture, and productivity tools that streamline tasks.
Ensuring a stable internet connection and a quiet environment are also crucial.
How to make your desk look expensive?
Achieving an expensive look on your desk doesn't require a huge budget. Focus on quality materials, cohesive color schemes, and decluttering.
Strategic use of lighting, premium desk accessories, and perhaps a stylish desk mat can make a big difference.
Become Pro
Gaming Gear & Setup
What is the best gaming gear for enthusiasts?
The best gaming gear depends on your play style, but key components include a responsive gaming keyboard, a precise gaming mouse, immersive gaming headsets, and a comfortable gaming chair.
Explore our wide selection of gaming accessories designed for performance.
What accessories do I need for gaming?
A: Essential gaming accessories often include a comfortable headset with a clear microphone, a high-DPI gaming mouse, and a mechanical keyboard. Consider ergonomic items for wrist support during long sessions, and proper cable organizers for a tidy setup.
What is gaming gear?
Gaming gear refers to the specialized equipment and accessories designed to enhance the gaming experience.
This includes peripherals like keyboards, mice, and headsets, as well as gaming furniture such as chairs and desks, all optimized for performance, comfort, and immersion.
How to improve airflow in a gaming PC case?
Improving airflow in a gaming PC case involves strategic fan placement, cable management to reduce obstructions, and ensuring adequate ventilation.
Regularly cleaning dust filters also contributes to optimal cooling.
a better you
Productivity & Time Management
What are productivity tools and how can Austrige help me use them effectively?
Productivity tools encompass a range of solutions, from software like task management apps and time management software to physical home office essentials like ergonomic keyboards and monitor stands.
Austrige provides the physical productivity tools and accessories that create an optimal environment for you to utilize any digital software or systems efficiently.
What should every home office have to boost productivity?
Every home office should have a comfortable chair for long hours, proper lighting to reduce eye strain, effective storage solutions, and productivity tools that aid in focus and organization.
Consider an aesthetic desk setup that inspires you, as well as minimizing distractions.
What are the benefits of time management software / task management software?
Time management software and task management software help organize your workflow, set priorities, and track progress.
While Austrige focuses on physical productivity tools, a well-organized and ergonomic workspace with our accessories can greatly enhance your focus and effectiveness when using these digital solutions.
make an impact
Our Eco-Conscious Commitments
What are Austrige's key eco-conscious commitments and how do you implement them?
Austrige is dedicated to responsible business operations.
We focus on two primary areas: supporting global reforestation and ocean plastic removal, and actively working to reduce our carbon emissions for every order. We achieve this through strategic partnerships and integrated systems.
How does Austrige contribute to tree planting and ocean plastic removal?
We've partnered with The Good Api™ to ensure a direct environmental impact with every purchase.
Through this partnership, a portion of our efforts goes towards funding tree-planting initiatives around the globe and supporting projects that remove plastic waste from our oceans. It's our way of giving back to the planet.
What is The Good Api™?
The Good Api™ is a platform that enables businesses like Austrige to seamlessly integrate environmental contributions into their operations.
They work with certified non-profits to ensure that tree planting and ocean clean-up efforts are effective, verifiable, and sustainable.
How does Austrige reduce its carbon footprint for my orders?
For every order placed, Planet™ calculates the exact carbon footprint of its journey, and we contribute to certified carbon removal projects to offset those emissions, making your purchases carbon-neutral.
What is Planet™ (Climate Commitment)?
Planet™ is a Shopify app that empowers businesses to take direct action against climate change.
It automates the calculation and contribution to high-quality carbon removal projects, making it easy for businesses to offer carbon-neutral shipping and reduce their environmental impact.
What is the overall impact of Austrige's eco-conscious practices?
By focusing on these key initiatives, Austrige aims to:
- Support biodiversity and combat climate change through reforestation.
- Help clean up our oceans, protecting marine life and ecosystems.
- Reduce our contribution to global carbon emissions from shipping.
- Inspire our community to make more mindful choices for their workspace and the planet.
See how to view your total environmental impact with The Good Api™ | Austrige Reports.
How can I, as a customer, contribute to Austrige's eco-conscious mission?
Simply by choosing Austrige, you are already contributing!
Every purchase you make helps fund our tree-planting and ocean plastic removal efforts, and ensures your shipment is carbon-neutral.
We also encourage you to explore your own ways to make your home office and gaming setup more sustainable, such as thoughtful consumption and proper disposal of old electronics.
satisfaction guaranteed
30-day Refunds & Returns
How do I Request a Return or Refund?
Please READ our Return Policy before going further. Mistakes happen. So we make the Return or Refund steps quick and easy for everyone.
Products with "Printify" vendor name are non-refundable in order to follow our POD services policies. There are multiple ways you can request refunds or exchanges.
See options below.
Option 1: From Account
- Access your account
- Go to the Orders Page
- Beside Order History (on right side) go to the three dots ⋮ , then press 'Request refund'.
Option 2: Contact us
- As soon as you noticed anything wrong with your order and/or product, tell us about it IMMEDIATELY.
- You can reach our customer support at: austrigesupport@austrige.com or on our Social Media Messages (instagram, facebook, telegram etc.) Please be aware of fake accounts. Our page names will be in our contact us page.
- Tell us what is wrong with the product, how many days after processing did you realize, and if your request is accepted, send back the product via mail with all pieces, and components of the product (if applicable), and the packing slip.
- If all is well, your refund will arrive within 10 business days of your initial request.
Option 3 (discouraged): Chargeback
- If you have no other choice and have attempted to try BOTH of the above options, and/or have a reason to believe your order was associated with fraudulent activity, contact our team with your concerns, then inform your bank.
Accurate Tracking
Orders & Shipping
How can I Track my Order?
After confirming your purchase, and we ACCEPT your order, your tracking details will be accessible to you right away. Just click 'Track my order' insert your Tracking number, or Order number + email to see the estimated time and the location your order is.
- Go to your Austrige Account. You will see a page similar to this. Press 'Orders' Drop-down.
- From the Drop-down, go to the 'Order Tracking' option. like in the example below.
- You will be sent to the Official Tracking page provided by us. Here you can enter the given information (Order Number + Email or Tracking ID / #)
- See where your product is.
Track with Shop Post-Purchase confirmation, you will also be given the opportunity for fast and accurate tracking with Shop. Download the Shop app here.
Who do you Ship to, and How Long does it Take?
1. We currently ship to most countries worldwide. However, due to shipping limitations and/or high risk of fraud, we DO NOT currently ship to the following countries:
- Nigeria
- India
- China
- Brazil
- Pakistan
- South Africa
- Philippines
- Indonesia
- Venezuela
- Romania
We are continuously evaluating our shipping policies and may update this list in the future.
2. Though we try to strive for fast and flawless shipping, Shipping & Delivery times can vary depending on many different factors like; time of order placement, payment confirmation, location of shipment, location of origin, etc.
Delivery times also vary significantly depending on the supplier, product, and destination:
On Average shipping and delivery time is typically 15-20 business days.For our Merch; typically 10-15 business days. Refunds are not available for products in the Merch category.
Please note that these are estimates, and delays can occur due to factors beyond our control.
You will receive tracking information once your order ships. Please visit our official tracking page for fast and accurate tracking.
Do you offer Expedited or International Shipping?
Yes, we offer both expedited and international shipping! For expedited shipping, you can choose this option during checkout, and delivery times will be displayed based on your location. See qualified countries.
For international shipping, we currently deliver to a wide range of countries. Shipping costs and delivery times vary depending on the destination.
If you have any specific questions about shipping to your location, feel free to contact our customer support team for assistance!
What are the Shipping Costs?
On all products other than our merch, we provide free ($0) shipping on all products and orders.*
EXCEPT for products labelled as merch. These items will have our name "Austrige™" included in their titles and some will have the vendor name "Printify".
Printify is our POD supplier who prints and handles the shipping and delivery of our merch.
Secure transactions
Payments
Is my Personal and Payment information Secure with you?
Yes, absolutely. We use several layers of protection to keep your data safe from the moment you visit our site until your purchase is complete:
- Secure Connection (HTTPS): Our website uses HTTPS, which you'll see in the web address (and a padlock icon). This means all data between your browser and our site is encrypted and private.
- PCI DSS Compliant: We follow the strict security rules of the Payment Card Industry Data Security Standard (PCI DSS). This global standard ensures we handle your credit card information with the highest level of security.
- Secure Payment Processing: Your payment details go through trusted, industry-leading payment gateways. We don't store your full credit card number directly on our servers; instead, it's tokenized (turned into a unique, non-sensitive code) by the payment processor.
- Data Minimization: We only collect the necessary personal information to process your order and provide service. Less data means less risk.
- Regular Security Checks: Our systems are constantly updated and audited to find and fix any potential security weaknesses, helping us stay ahead of online threats.
What Payment Methods do you Accept?
1. We currently ship to most countries worldwide. However, due to shipping limitations and/or high risk of fraud, we DO NOT currently ship to the following countries:
- Nigeria
- India
- China
- Brazil
- Pakistan
- South Africa
- Philippines
- Indonesia
- Venezuela
- Romania
We are continuously evaluating our shipping policies and may update this list in the future.
2. Though we try to strive for fast and flawless shipping, Shipping & Delivery times can vary depending on many different factors like; time of order placement, payment confirmation, location of shipment, location of origin, etc.
Delivery times also vary significantly depending on the supplier, product, and destination:
On Average shipping and delivery time is typically 15-20 business days. For our Merch; typically 10-15 business days. Refunds are not available for products in the Merch category.
Please note that these are estimates, and delays can occur due to factors beyond our control. You will receive tracking information once your order ships. Please visit our official tracking page for fast and accurate tracking.
Do you offer Cash on Delivery?
Sadly, we currently do not offer cash on delivery when you purchase online.
We are Exclusively only available Online.
Can I Pay in Installments?
Not yet—but we're working on it! Austrige.com is in the process of introducing installment payment options through providers like Afterpay and Klarna.
Stay tuned, as we aim to make flexible payments available to many of our customers in the near future.
High-quality + Trending
Products
What Materials are your Products Made of?
At Austrige.com, we pride ourselves on offering products made from a diverse range of materials, tailored to the unique qualities of each item.
One of our trusted partners, Printify, specializes in high-quality clothing and apparel.
They use premium materials such as soft cotton blends, durable polyester, and other top-tier fabrics to ensure comfort, longevity, and a polished finish.
Every garment sourced through Printify is designed with attention to detail and is held to the highest standards of quality.
For more specifics about individual products, feel free to contact our customer support team, and we’ll be happy to assist!
How do I find the Right Size of Fit? (Clothing)
Finding the perfect size is easy with Austrige.com! Each product page includes a detailed size chart specific to the item you're viewing.
Simply compare your measurements to the chart to select the size that fits you best.
For clothing and apparel, we recommend measuring your chest, waist, hips, and inseam for the most accurate results.
If you're unsure or need assistance, our customer support team is here to help guide you.
Are your Products Sustainable or Eco-Friendly?
At Austrige.com, sustainability is a core value we continually strive to uphold.
While the materials and practices of our products vary depending on our suppliers—we’re committed to making a positive environmental impact.
For every order over 15 CAD, we contribute to planting trees, removing plastic bottles from the ocean, and offsetting carbon emissions through Shopify Planet.
These efforts reflect our dedication to creating a greener future. We’re also actively working to expand our range of eco-friendly products and solutions to further support sustainability.
If you have any questions about specific products or initiatives, feel free to reach out to our customer support team—we’re here to help!
Austrige?
Company-Specific Questions
What makes Austrige Unique?
At Austrige.com, our curated home office essentials offer something truly different—a perfect blend of practicality, style, and environmental impact.
We carefully select high-quality, functional products designed to elevate your workspace while contributing positively to the planet.
What sets us apart is our commitment to sustainability.
Every order over 15 CAD supports our mission to make a difference by planting trees, removing plastic bottles from the ocean, and offsetting carbon emissions through Shopify Planet* (T&Cs).
This means your purchase isn’t just an investment in your workspace; it’s an investment in the future of our planet.
With Austrige.com, you get more than just home office essentials—you become part of a community that values innovation, quality, and meaningful environmental action.
Do you Offer Customization or Personalized Products?
Yes, some products at Austrige.com can be customized! Through our trusted partner, Printify, select items allow for personalization to match your unique preferences.
This includes options for custom designs, text, and other creative touches, depending on the specific product.
If you're looking for a personalized product, check the product description or customization options on the item page.
For further assistance, our customer support team is happy to help guide you through the process.
Save money with
Promotions & Discounts
Do you offer Discounts, Promotions or Referral Programs?
Yes, Austrige.com loves rewarding its customers! In addition to regular discounts and promotions, we’ve partnered with Trustoo.io to offer an exciting referral program.
At checkout, customers can share their unique referral link to earn commissions when others shop through their link. It’s a win-win—you help spread the word and get rewarded while doing it!
Additionally, we’re working on launching an exciting referral program that will allow you to earn rewards when you invite your friends to shop with us.
Stay tuned for updates, and don't forget to subscribe to our newsletter to stay informed about the latest deals and exclusive offers!
🎁 NEW? Use code "WELCOME10" for a special 10% Off your entire first order.
How do I use a Discount Code?
Using a discount code at Austrige.com is quick and easy! During checkout, you’ll see a field labeled "Discount Code" or "Promo Code."
Simply enter your code into that field and click "Apply." The discount will be reflected in your total before you complete your purchase.
Be sure to check the terms and conditions of the code, as some discounts may only apply to specific products or have expiration dates.
If you encounter any issues, our customer support team is here to assist you!
Seamless Experience with
Account & Support
How do I Contact Support?
How Do I Contact Support?
Getting in touch with our support team is easy! You can reach us through the following methods:
- Email: Send us a message at austrigesupport@austrige.com, and we’ll respond as quickly as possible.
- Contact Form: Visit the "Contact Us" page on our website, fill out the form with your details, and our team will get back to you promptly.
- Live Chat: If available, use the live chat feature on our website for immediate assistance during our support hours.
We’re here to help with any questions or concerns you have! Let me know if you'd like any further adjustments or additional contact options included.
How do I Create or Manage my Account?
How do I Create or Manage my Account? Creating or managing your account with Austrige is simple!
To create an account, click on the "Sign Up" or "Create Account" button on our website, then provide your email address and set up a password. Once registered, you'll gain access to perks like faster checkouts, order history, and special offers.
🌍 Also, you can keep a close watch on your environmental impact at the "Impact Hub" via your account page.
Shop App Users Please note that a Shop app account is separate from your Austrige account. While a Shop app account can help you track orders across multiple stores and streamline your shopping experience, you'll need an Austrige account to access features and benefits specific to Austrige.com, such as saved details for faster checkout and personalized offers.
Account Management If you need to manage your account, log in using your email and password, then navigate to the "Account Settings" section. From there, you can update your personal details, change your password, or view your orders. If you encounter any issues, our customer support team is always here to assist you.
Do I need an Account to Place an Order?
No, you don’t need an account to shop with Austrige.com. We offer a guest checkout option for your convenience. However, creating an account comes with benefits—like faster checkouts, order tracking, and access to special offers and promotions.
Choose whichever works best for you!If you have questions or need help with your order, our customer support team is always here to assist.
Have other questions or need support? Chat with us live!
