Shipping policy

At Austrige™, we believe in intentionality—not just in the products we design, but in how they reach your workspace. Our shipping process is designed to be transparent, reliable, and carbon-neutral.

🌱 Every order plants a tree & removes plastic from our oceans. Shop with purpose.

1. Processing & Handling Time

All orders undergo a rigorous quality check and preparation period before they are dispatched to ensure your setup is perfect from day one:

  • Standard Processing: 1–2 business days.
  • Peak Seasons: Up to 3 business days.

Note: You will receive an automated email confirmation with your tracking number once your order has been handed over to the carrier.

2. Shipping Costs & Free Shipping

Transparency is core to our brand. We provide straightforward shipping with no hidden fees at checkout.

  • Free Worldwide Shipping: We are proud to offer free standard shipping on all orders globally.
  • No Hidden Fees: The price you see at checkout is the final price you pay to Austrige™.

3. Shipping Methods & Transit Times

Total Delivery Time = Processing Time + Transit Time. Estimated transit windows are as follows:

Method Estimated Transit Time Tracking
Standard Shipping 15–20 business days Included
Merch Collection 10–15 business days Included
Domestic (Select Regions) 7–12 business days Included

Our orders are fulfilled via reputable international courier services, including but not limited to DHL, USPS, Canada Post, and CJ Logistics.

4. International Destinations & Customs

Austrige™ ships to customers worldwide. For international orders, please note the following regarding duties:

  • Canada: Orders shipped from our Canadian facility to domestic addresses will not incur import duties.
  • International (DDP): Where available, import duties and taxes are included in your checkout total. Eligibility will be indicated on the product page.
  • International (DDU): For regions where DDP is not supported, import duties and VAT are the responsibility of the customer.

5. Returns & Final Sale Items

We stand behind our gear with a 30-day return window. Items must be in original condition and packaging.

  • Free Return Shipping: We provide a prepaid shipping label for all approved returns.
  • Restocking Fee: An 8% restocking fee applies to all returns to cover processing and sustainability costs.
  • Exemptions: Items in the Merch Collection are printed on demand and are Final Sale. These items are ineligible for return unless they arrive damaged or defective.

Business & Support Information

For questions regarding your shipment or to initiate a return, please reach out to our support team:

Registered Head Office:
Austrige™
64 Prairie Run Road, Colborne, ON, K0K 1S0, Canada
(Note: This address is our registered head office and is not a retail location. Unauthorized returns are not accepted at this location; please contact support for return instructions and regional labels.)

Austrige™ reserves the right to amend this policy at any time. Updates will be reflected on this page.