Refund policy
At Austrige™, we stand behind the quality of our home office and gaming essentials. If your setup isn't working for you, we are here to make it right.
🌱 Every return is processed with the planet in mind. We strive to refurbish or recycle components to maintain our commitment to sustainability.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. To be eligible, your item must be:
- In the same condition that you received it.
- Unworn or unused, with original tags.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
2. How to Start a Return
To initiate a return, contact us at austrigesupport@austrige.com. Please do not send returns to our registered head office.
If your return is accepted, we will provide you with a prepaid return shipping label and specific instructions on which regional fulfillment center should receive your package. Items sent back to us without a prior return request will not be accepted.
3. Restocking Fees
To support our carbon-neutral fulfillment and processing operations, a standard 8% restocking fee is applied to all returns. This fee is deducted from your final refund amount. This fee is waived if the return is due to a defective or incorrect item.
4. Damages and Issues
Please inspect your order upon reception. Contact us immediately at austrigesupport@austrige.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide a replacement or full refund.
5. Exceptions / Non-Returnable Items
Certain items cannot be returned:
- Merch Collection: Products in our Merch Collection are printed on demand and are considered Final Sale. They are non-refundable unless they arrive damaged or defective.
- Custom Products: Special orders or personalized items.
- Gift Cards: These are non-returnable.
6. European Union — 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must remain in its original condition and packaging as stated above.
7. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to post the refund.
Business & Support Information
For return assistance, please reach out via our official support channels:
Support Email: austrigesupport@austrige.com
Support Phone: +1 866-979-5746
