Yes, absolutely. We use several layers of protection to keep your data safe from the moment you visit our site until your purchase is complete:

• Secure Connection (HTTPS): Our website uses HTTPS, which you'll see in the web address (and a padlock icon). This means all data between your browser and our site is encrypted and private.

• PCI DSS Compliant: We follow the strict security rules of the Payment Card Industry Data Security Standard (PCI DSS). This global standard ensures we handle your credit card information with the highest level of security.

• Secure Payment Processing: Your payment details go through trusted, industry-leading payment gateways. We don't store your full credit card number directly on our servers; instead, it's tokenized (turned into a unique, non-sensitive code) by the payment processor.

• Data Minimization: We only collect the necessary personal information to process your order and provide service. Less data means less risk.

• Regular Security Checks: Our systems are constantly updated and audited to find and fix any potential security weaknesses, helping us stay ahead of online threats.

We accept VISA, MasterCard, American Express, Discover, PayPal, Cryptocurrency Payments through the largest Crypto options, and more.

Please note, the available payment methods may differ depending on where you are shopping from.

We DO NOT Accept Cash on Delivery as we are only available online.

1. We currently ship to most countries worldwide. However, due to shipping limitations and/or high risk of fraud, we DO NOT currently ship to the following countries:

• Nigeria
• India
• China
• Brazil
• Pakistan
• South Africa
• Philippines
• Indonesia
• Venezuela
• Romania

We are continuously evaluating our shipping policies and may update this list in the future.

2. Though we try to strive for fast and flawless shipping, Shipping & Delivery times can vary depending on many different factors like; time of order placement, payment confirmation, location of shipment, location of origin, etc.

Delivery times also vary significantly depending on the supplier, product, and destination:

• On Average shipping and delivery time is typically 7-12 business days.
• For our Merch; typically fast 5-8 business days. Refunds are NOT AVAILABLE for products in the 'Merch' category.

Please note that these are estimates, and delays can occur due to factors beyond our control. You will receive tracking information once your order ships. Please visit our official tracking page for fast and accurate tracking.

Orders are processed in the order we receive them unless you've chosen expedited shipping (applies through different occasions and events). You can track your Order Status on the 'Tracking Page' & also Signup for Push-notification / alerts Directly from the Carrier's Website.

See Order Tracking Page for more accurate tracking.

We offer Free Returns within 30 days of the date you received your parcel.*

Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, (for clothing items only) and accompanied by proof of purchase. All products are subject to inspection once we receive them.

*However Please note that merchandise is NOT refundable due to our POD partners' regulations.

At Austrige.com, our curated home office essentials offer something truly different—a perfect blend of practicality, style, and environmental impact. We carefully select high-quality, functional products designed to elevate your workspace while contributing positively to the planet.

What sets us apart is our commitment to sustainability. Every order over 15 CAD supports our mission to make a difference by planting trees, removing plastic bottles from the ocean, and offsetting carbon emissions through Shopify Planet* (T&Cs).

This means your purchase isn’t just an investment in your workspace; it’s an investment in the future of our planet. With Austrige, you get more than just home office essentials—you become part of a community that values innovation, quality, and meaningful environmental action.

The chances of receiving defective items are very rare but mistakes do happen. (We're all human after all)

But if you do, please:

• Take pictures of the product which clearly shows defect.
• Contact Our Support
• Use the 'Chat Bubble' in Bottom-Right Corner of Website, to check with us if it's eligible for replacement.

We are working hard towards preventing and solving any issues with our Customer's Orders! :)